These Billing Terms & Conditions apply to every order placed on vibecozy.com, operated by Vibe Cozy ("we", "us", "our"). By placing an order you agree to the terms below. They should be read together with our Terms of Service, Shipping Policy and Return & Refund Policy.
1. Prices and currency
All prices are listed in U.S. Dollars (USD) and do not include taxes or duties unless stated at checkout. Prices may change at any time, but a change never affects an order that has already been confirmed.
2. Accepted payment methods
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Payments are processed by Shopify Payments and PayPal; we never see or store your full card number.
3. When you are charged
Your payment method is authorized when you place the order and charged when the order is accepted for production. Because every item is made to order, production begins shortly after payment is captured.
4. Order confirmation
You will receive an order confirmation email immediately after checkout. This email confirms that we received your order; it is not a guarantee that the order has been accepted. If an item cannot be produced, we will contact you and issue a full refund.
5. Sales tax
Sales tax is calculated at checkout where required by the laws of the destination state.
6. Failed or declined payments
If a payment is declined, the order is not placed and no production begins. Please check your billing details with your bank before retrying.
7. Cancellations and changes
Because items are made to order, cancellation or changes (size, color, shipping address) are only possible within 12 hours of purchase. Email support@vibecozy.com with your order number as early as possible.
8. Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to appear on your statement. See our Return & Refund Policy for eligibility.
9. Chargebacks
If there is a problem with your order, please contact us first — most issues are resolved within one business day. Filing a chargeback before contacting us delays the resolution for everyone.
10. Contact
Vibe Cozy · 59 Bella Flora Ln, Patterson, CA, United States · support@vibecozy.com